Textbook
The Power Of Business process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
Every business depends on processes to deliver on its promises to customers, keep its employees working productively, and stay competitive. Yet, to most business managers, the task of systematically examining and improving admin istrative processes seems overwhelming, complicated, and mind-numbing. The good news is you don't need to be a Six Sigma master or a reengineering whiz to apply BPI to solving your department's problems and achieving successful results for your company. Written by an experienced process analyst, The Power of Business Process Improvement will teach you how to tackle process improvement work in a bottom-line, straightforward approach. This how-to guide provides a comprehensive roadmap to help you accomplish BPI in ten simple steps, while engaging your colleagues.
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