Textbook
Quality Management for Organizational Excellence: Introduction to Total Quality
This book presents a holistic approach to quality management, emphasizing the importance of Total Quality Management (TQM) in achieving organizational excellence. The authors explore the fundamental principles of TQM and how they can be applied in various business contexts. With a blend of theory and practice, the book offers the necessary tools and techniques to develop a quality-driven culture within organizations. Additionally, it includes case studies and real-world examples, aiming to facilitate a deep understanding of how effective quality management can contribute to process improvement, customer satisfaction, and overall organizational performance.
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