Textbook

Service Management: Operations, Strategy, Information Technology

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The 5th edition of "Service Management: Operations, Strategy, Information Technology" provides a comprehensive overview of the critical aspects of managing service operations in today’s dynamic business environment. This edition emphasizes the integration of operational excellence, strategic planning, and information technology to enhance service delivery and customer satisfaction. The authors present contemporary frameworks and methodologies that address the unique challenges of service management, including service design, quality management, and service innovation. Through real-world examples and case studies, the book illustrates best practices and emerging trends in various service industries. Additionally, it discusses the impact of digital transformation on service management, offering insights into leveraging technology for improved efficiency and customer engagement. This resource is essential for students, practitioners, and leaders seeking to navigate the complexities of service operations and develop strategies for sustained competitive advantage.

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Ketersediaan

0000007317

651 FIT s

Library Pusperkim

Tersedia

Informasi Detail

Judul Seri

-

No. Panggil

658.812 FIT s

Penerbit

New York : Mc Grarw Hill., 2006

Deskripsi Fisik

xiv, 603 hal.; ilus.; 20 x 25 cm.; indeks.

Bahasa

Inggris

ISBN/ISSN

007-124440-9

Klasifikasi

658.812

Tipe Isi

text

Tipe Media

-

Tipe Pembawa

-

Edisi

Ed. 5, Cet. 1

Subjek

MANAGEMENT
Service

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

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