Gaya APA
FITZSIMMONS, James A., Fitzsimmons, Mona J.. (2006).
Service Management: Operations, Strategy, Information Technology (Ed. 5, Cet. 1).
New York:
Mc Grarw Hill.
Gaya Chicago
FITZSIMMONS, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology.
Ed. 5, Cet. 1
New York:
Mc Grarw Hill,
2006.
Textbook.
Gaya MLA
FITZSIMMONS, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology.
Ed. 5, Cet. 1
New York:
Mc Grarw Hill,
2006.
Textbook.
Gaya Turabian
FITZSIMMONS, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology.
Ed. 5, Cet. 1
New York:
Mc Grarw Hill,
2006.
Textbook.